Responsible for the processing of your data is:
Spoke Technologies GmbH
Email: team [at] spoke.ai
2.1 Log data
Technically unnecessary cookies (e.g. for analysis purposes) are only processed with your consent. The legal basis for this is § 25 para. 1 sentence 1 TTDSG.
Unless otherwise stated in this privacy notice, cookies will be stored for as long as necessary to fulfill the respective processing purposes. You can object to the storage of cookies through browser settings and delete them manually in your browser settings. Please note, however, that some cookies may be mandatory for the use of our website or some of our website’s functionality.
We use the CookieYes service to manage cookies.
For more information about the cookies used on this website and how you can revoke or give your consent at any time, please visit https://www.spoke.ai/serious-stuff/cookie-policy.
We use Calendly, a booking platform, to book meetings and product demos through our website. The provider is Calendly LLC, 115 E Main St., Ste A1B, Buford, GA 30518, USA ("Calendly"). Any personal data you provide when booking an appointment will be processed by Calendly. Information about the processing of your data by Calendly can be found at https://calendly.com/dpa and https://calendly.com/privacy.
We use Intercom, a messenger and communication platform, for live chat on our website. The provider is Intercom Inc, 55 2nd Street, 4th Floor San Francisco, CA 94105, USA ("Intercom"). Any personal data you insert into the live chat will be processed by Intercom. Information about Intercom's processing of your data can be found at https://www.intercom.com/de/legal/data-processing-agreement and https://www.intercom.com/legal/privacy.
According to your respective consent, you can subscribe to our newsletter. In our newsletters we inform you regularly about our products and services in the field of information technology, especially software solutions. We use the newsletter service SendinBlue of Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany ("SendinBlue").
For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration we will send you an email to the given email address, in which we ask you to confirm that you wish to receive our newsletter. We will send you our newsletter only after you have confirmed your registration. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data. Therefore, we will store your email address, your IP address and the time of your registration and confirmation for as long as it is necessary to prove your registration and confirmation in case claims, in particular civil and/or competition law claims, are asserted against us. In any case, your email address, your IP address and the time of your registration will be deleted when the respective claims are time-barred. The processing of your personal data is based on Art. 6 para. 1 sentence 1 lit. a) DSGVO.
2.6 Google Analytics
We use Google Analytics with your consent (Art. 6 para. 1 sentence 1 lit. a) DSGVO) to better understand our visitors and their interests and to continuously improve our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics allows us to analyze traffic and usage patterns of individual users (without further identifying them) or groups (which offers are used how often, how often users return, how long they stay, which websites users come from, from which regions, etc.). Google acts as our data processor. The cookies used for this purpose expire after two years.
2.7 Google Fonts
Our pages use Google Fonts, i.e. fonts from the third-party provider Google. These web fonts are retrieved locally from our server. The legal basis for this processing is Art. 6 para. 1 sentence 1 lit. b) DSGVO.
On our website, we also use the service "ClickCease" provided by Cheq Ai Technologies (2018) Ltd Limited, HaArba'a St 18, Tel Aviv-Yafo, Israel.
This service is utilized for the analysis and prevention of click fraud relating to our advertisements placed on Google. Click fraud occurs when clicks on advertisements are generated by automated tools or when repeated clicks on advertisements are likely not due to genuine user interest. ClickCease scans this data for unusual behavior and may transmit suspicious data to Google to protect us from click fraud.
In the analysis by ClickCease, cookies are stored on your device and the following personal data are collected and stored when clicking on advertisements:
During this process, it is possible that the collected data may be processed and stored outside the European Union.
If the service detects unusual behavior and there is a suspicion of click fraud, these data may be transmitted by the service provider to Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). This process may involve the data being transferred to the USA.
The legal basis for using the ClickCease service is Art. 6 para. 1 lit. f of the GDPR. There is a legitimate interest in protecting against click fraud and averting financial damage caused by such fraud. If consent has been requested, data processing is carried out exclusively based on this consent (Art. 6 para. 1 sentence 1 lit. a GDPR); this consent can be revoked at any time with effect for the future.
You can configure your browser to inform you about the setting of cookies and to allow cookies only on a case-by-case basis, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. Deactivating cookies may limit the functionality of this website.
2.9 Other purposes
We process your personal data:
Unless a specific data storage period is specified in this data protection notice, we will only process your data for as long as is necessary for the respective purposes or as long as there are legal retention obligations. After the respective processing purpose ceases to apply and the retention obligations end, your data will be routinely deleted.
As a person affected by data processing (Art. 4 No. 1 DSGVO), you have numerous rights vis-à-vis us, about which we would like to inform you in the following. You will also find details of these in Articles 15 to 21 of the DSGVO and Sections 32 to 37 of the German Federal Data Protection Act ("BDSG"). To exercise these rights, please contact us. You can find our contact details under 1. of this privacy notice.
5.1 Right to information
You have the right to receive information from us about whether and what data we process about you. This includes, among other things, information about how long and for what purpose we process your data, where it comes from and to which recipients or categories of recipients we pass it on. In addition, you can request a copy of this data.
5.2 Right to rectification
You have the right to request that we correct information about you that is not or no longer accurate without delay. In addition, you can request that we complete any incomplete personal data. If required by law, we will also inform third parties about this correction if we have disclosed your data to them.
5.3 Right to erasure ("right to be forgotten")
You have the right to request that we delete your personal data without delay if one of the following reasons applies:
Please note that your right to deletion may be restricted by legal provisions. These include in particular the restrictions listed in Art. 17 DSGVO and § 35 BDSG.
5.4 Right to restriction of processing (blocking)
You have the right to request us to restrict the processing of your personal data if one of the following conditions is met:
If you have obtained a restriction on processing in accordance with the above list, we will inform you before the restriction is lifted.
5.5 Right of withdrawal for consents
You may revoke any consent given to us at any time with effect for the future. This revocation can be made in the form of an informal communication to the contact address stated in section 1. If you revoke your consent, the legality of the data processing carried out up to that point will not be affected.
5.6 Right to data portability
You have the right to receive personal data concerning you, which you have provided to us, in a structured, common and machine-readable format and to transmit this data to others. Details and restrictions can be found in Art. 20 DSGVO. The exercise of this right does not affect your right to erasure.
5.7 Right to complain to the supervisory authority
If you believe that the processing of your data by us violates applicable data protection law, you have the right to lodge a complaint with one of the competent supervisory authorities, in particular the respective supervisory authorities in the member state of your place of residence, your place of work or the place of the alleged data protection violation.
5.8 Right of objection according to Article 21 DSGVO
According to Art. 21 DSGVO, you have in particular the right to object to the processing of your data at any time for reasons arising from your particular situation, if we base this processing on legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f) DSGVO. If you object, we will no longer process your personal data, except in two cases:
In particular, even if we process your personal data for direct marketing, you have the right to object at any time to the processing of your data for the purpose of such marketing. If you object to the processing of your data for direct marketing purposes, we will no longer use your personal data for this purpose.
Spoke Technologies GmbH
(Please note: this is a convenience translation only. In case of any deviations, the German version of this policy is definitive.)